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Outsourcing of daily IT operations and management of Infrastructure is the hallmark of Inspace outsourcing program. Inspace dedicates a resource, either a System Administrator or IT Manager, to manage IT Infrastructure of the client on a retainer model. One or more shared resource would engage with the client based on business need from time to time. The overall engagement is monitored by a Consulting CIO.
The general approach for Outsourcing is that Inspace will allocate a suitable resources required to cater to the requirements and operations of the existing IT setup. Based on the need, the supplied resources will also be assisted by a shared Senior Consulting CTO and an Account Manager, who will responsible for service delivery. The activities covered include business requirement analysis in terms of IT, managing day-to-day IT issues, maintaining the network, servers, security, end-computing and presenting reports to management on a periodic manner. The scope would also include coordination with vendors including principal companies and ISPs for resolving issues.
This is a twining services program where IT Infrastructure management consulting and software management such as ERP/CRM/SCM/HRMS are twined and supported by a dedicated MIS Manager and one or more resources, based on need. A Consulting CIO monitors the engagement.
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